Custom API
Connects the store with internal systems to automate processes and synchronize data.
E-commerce
E-commerce & Integrated Business Platform
An integrated e-commerce and business platform for Universal Retail Systems that sells POS hardware, software and retail technology services, and connects sales, support and marketing.
Universal Retail Systems needed more than an online store. Product sales, customer support, marketing and content had to work together in one place, with as little manual intervention as possible.
Universal Retail Systems is an integrated e-commerce and business platform built to showcase and sell POS hardware, software solutions and retail technology services.
Beyond the store, it connects several systems and services into one digital ecosystem for sales, customer support, automation and content management. Because of confidentiality, the project was developed as part of my role within the company.
Connects the store with internal systems to automate processes and synchronize data.
Provides live chat for real-time communication with customers.
Runs automated email campaigns and captures leads.
Displays video content dynamically on the site.
Handles customer support requests and ticket management.
Gives clients access to remote technical support.
Lets the team manage orders and the store in real time.
Users explore products, request services and contact support from one central hub
Orders, customer interactions and marketing processes run through connected integrations
The business operates efficiently with minimal manual intervention
I led the development and integration of the platform, connecting APIs, live chat, marketing tools and support modules. I focused on building a scalable, automated ecosystem that improves both the user experience and business operations.
Jhonatan CarrilloFull-Stack Developer
